Privacy Policy – QuadStar

Our Privacy Policy

As of March 2026

PRIVACY STATEMENT REGARDING CUSTOMER AND ONLINE USER INFORMATION

This Privacy Policy governs the manner in which QuadStar Digital Guidance Inc. (“QuadStar,” “we,” “our,” or “us”) collects, uses, maintains and discloses information collected from users (each, a “User”) of the quadstar.com website (“Site”) and for devices checked in for service. This privacy policy applies to the Site and all products and services offered by QuadStar.

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

WEB BROWSER COOKIES

Our Site may use “cookies” to enhance User experience. Users’ web browsers place cookies on their hard drives for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browsers to refuse cookies, or to alert them when cookies are being sent. If cookies are refused, note that some parts of the Site may not function properly.

HOW WE USE COLLECTED INFORMATION

QuadStar may collect and use Users’ personal information for the following purposes:

• To improve customer service: We may use information provided by users to help us respond to customer service requests and support needs more efficiently.

• To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

• To improve our Site: We may use feedback you provide to improve our products and services.

• To send periodic emails: We may use the email address to send Users information and updates pertaining to their orders. It may also be used to respond to their inquiries, questions and/or other requests.

SMS COMMUNICATIONS

By opting into SMS communications from QuadStar, you consent to receive text messages related to your relationship with us.

• To send periodic SMS messages: We may use the phone number to send Users information and updates pertaining to their orders, repairs, appointment reminders, etc. It may also be used to respond to their inquiries, questions and/or other requests.

• Messaging frequency may vary. Message and data rates may apply. To opt out at any time, text STOP.

• For assistance, text HELP or visit our website at https://www.quadstar.com.

• Visit [Privacy Policy URL] for privacy policy and [Terms URL] for Terms of Service

DISCLOSING PERSONAL INFORMATION

We do not sell, trade or rent Users’ personal identification information to others. We will provide notice and opt-out choice if ever QuadStar does share such information with non-agent third parties. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our reseller service providers, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes

We may disclose your Personal Information in connection with law enforcement, fraud prevention or other legal action; as required by law or regulation; or if QuadStar reasonably believes it is necessary to protect QuadStar, its customers or the public. QuadStar may be required to provide personal information in response to a lawful request from governmental authorities, including to meet national security or law enforcement requirements.

DATA RETENTION

The retention period for data we process can vary based on certain circumstances or obligations. For example, we retain personal data for as long as it is necessary to provide the products or services you have requested, or for other legal compliance or essential business purposes such enforcing our contracts, maintaining the security of our products or dispute resolution.

CHANGES TO THIS PRIVACY POLICY

QuadStar has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.